Square AV automates and integrates their crew scheduling processes.
Challenge: Prior to LASSO, Square AV’s previous scheduling, time tracking, and invoicing processes were tedious and labor-intensive for both themselves, and their crew. They also didn’t have a simple way of tracking overtime hours worked during their events, and at times , they didn’t know until it was too late.
Solution: Square AV teamed up with LASSO to automate and integrate their crew scheduling and invoicing processes and gain the ability to be more proactive with their customers by communicating problems before they happen.
Results: Square AV implemented LASSO, eliminating the manual data entry and lack of real-time visibility into overtime spend, gaining the ability to instantaneously communicate event and schedule updates with their crew, and freeing up a significant amount of time to now spend recruiting new techs and developing existing relationships.
“LASSO allows us to be more proactive with our customers by communicating problems before they happen.”
“There were times in our busy season where it was just non-stop because I was either booking people, or cutting POs for events. I would have to take work home with me and I simply didn’t have enough time to even think about recruiting new techs. Our processes were incredibly labor-intensive, and made it difficult to scale.”
“Our workflow now with LASSO is amazing. The communication with our techs is so quick and easy for both them and us. And the platform is flexible. It gives me so many options for how I set up my events, book, and communicate with our people. Getting information to the field is so much faster.”
“I heard about LASSO from a few techs who had told me about the app, and that AV companies could post positions, allowing the techs to respond as to whether they were available, or not. So, the fact that techs were familiar with LASSO was a definite plus!”George Flores, Labor Coordinator, Square AV