The Power of Integration
Challenge: Prior to LASSO, Quest AV lacked synchronicity between their quoting and billing software resulting in resource heavy processes and a reduction in their overall productivity. Moreover, they had limited financial transparency which made managing their costs a challenge. They also lacked a dynamic way of building their freelance roster and recruiting more skilled and better customer-service oriented crew.
Solution: Quest AV partnered with LASSO to streamline and integrate their processes in order to improve overall productivity and profitability.
Results: Quest AV implemented LASSO’s crew management software & time tracking solutions, resulting in streamlined labor booking and eliminating unnecessary manual work which improved productivity. They also gained more control and insight into their financial decisions, making it easier to keep overtime costs down, which has resulted in more profitable events. LASSO acts as a central hub for Quest AV for crew profiles, notes, feedback, event recaps, and activity. They are also able to recruit and train skilled crew across the globe using the LASSO platform.
“A solution like LASSO will free up your team from spending unnecessary time on repetitive tasks and allowing them to streamline the entire labor process. The result for Quest AV? We can now take on more work.”Ryan Peddigrew, Director of Business Development, Quest AV
“Our crew loves LASSO. They tell us that LASSO streamlines everything for them as well, making it easier to work with us. We also like that our crew interacts with our brand and not just a random scheduling software. It just adds to their overall experience from start to finish.”