OUR APPROACH TO CUSTOMER SUCCESS
Howdy, partners!
When you sign up with LASSO, you’re not just gaining new technology, you’re gaining a business partner that works as hard as you do. At LASSO, we believe the live events industry has lacked true support for their day-to-day and we’re on a mission to change that. We are relentlessly committed to your success!
Rope in success every step of the way.
From implementation to optimization, LASSO partners with you at every step to ensure you have the tools, support, and insights needed to achieve your business goals and master the live events industry.
Implementation & Onboarding
Every account starts their LASSO journey with a dedicated Implementation Specialist. Our team will import your data, configure your platform, and train on best practices through a series of 1:1 coaching calls.
Training
We offer flexible training options to fit your team’s busy schedule.
LASSO has on-demand mini courses and weekly live, instructor-led virtual trainings. Our training resources are unlimited and complementary.
Success Management
Your dedicated Customer Success Manager partners with you throughout the life of your account. They monitor your platform usage and provide ongoing guidance to help you achieve your desired business outcomes.
Support
Get best-in-class technical support from both our intuitively built product and our library of online resources to make navigating LASSO a breeze. When you need an extra hand, our U.S. based support team offers quality, fast responses.
Community
Learn from the best in the business and connect with your peers in the industry in The Loop. Talk shop and learn by connecting with fellow live event industry professionals in the LASSO Community.
Product
Our product team engages with our customers and users to identify different problems that exist today and then build and iterate on our product. We share quarterly roadmap updates, host customer roundtables, and have a portal to request features that you want.
Anytime one of our team members reached out to LASSO support or our customer success manager, someone was very quick to get back to us. I know I also appreciate office hours, the on-demand videos, and the live trainings that occur on a weekly basis. I think there are a lot of resources out there to help us be successful.
– MAIA ROLL, OAV
